TERMS & CONDITIONS If you’re not completely happy with your artwork, you have 14 days from the date you received the piece to request a replacement or return it. For a simple, fast service, you’ll need to make sure of the following: The artwork arrived within 30 days of your request The artwork is in its original packaging and in the same condition as it arrived SECURITY POLICY Each time you enter an area of the site that has or requires sensitive information such as your credit card details, an icon at the bottom of your browser window will appear that looks like a padlock, indicating that the site is secure. We diligently work to protect the safety of customers' online purchases and merchants' sensitive information by using authentication technology (certificates) and encryption technology (SSL). Our secure server software encrypts all personal information, including credit card information and/or social security number, which is transmitted over the Internet to and from the STRIPE website so that it cannot be read by anyone other than the secure server. DATA PROTECTION NOTICE We will not use any personal information we may obtain about you. When you register and use this site you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise. We will only use this data to fulfil our agreement with you. PAYMENT OPTIONS We accept MasterCard, Visa, Maestro and Solo. We will debit your nominated account before despatching your goods. We will send out an order receipt with your purchase. ORDERING INFORMATION Confirmation When your order has been placed you will receive a confirmation email. If you have not received this, contact us by email and we will confirm whether your order has been placed successfully. Cancellation We cannot stop an order once it has been sent out to you, so you will have to return it to us once it has been delivered. Please follow the instructions for refunds & returns. If you wish to cancel the order after delivery, please do so within 30 days, we will refund the cost of the item. Amending your Order If you wish to make changes to the order once it has been placed such as ironing surface measurements, delivery address or quantity of goods, please email us as soon as possible. ORDERS Order acceptance and the completion of the contract between you and SHAUN CAREY will take place on the despatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it BEFORE IT IS SEND OUT. Non-acceptance of an order may be a result of one of the following: The product you ordered being unavailable from stock. Our inability to obtain authorisation for your payment. The identification of a pricing or product description error. Your not meeting the eligibility to order criteria set out in the Terms & Conditions If there are any problems with your order, you will be contacted by our Customer Services Representatives. We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. CONTRACT CANCELLATION Please note that you are entitled to cancel this contract if you so wish provided you exercise your right no longer than FOURTEEN working days after the day on which you receive the products. If you wish to cancel this contract after your product has been sent out please follow the procedure set out in Refund & Returns. DESCRIPTION OF PRODUCTS Every product purchased is sold subject to its PHOTOGRAPHIC IMAGE and Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order. PAYMENT All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered INCLUDING delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. REFUSAL OF TRANSACTION We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website refusing to process a transaction or unwinding or suspending any transaction after processing has begun. To be eligible to purchase products on this website and lawfully enter into and form contracts on this website under English law you must: Register by providing your real name, phone number, e-mail address, payment details and other requested information Be over 18 years of age Stipulate a delivery address in the United Kingdom. Please note that PO box numbers are not acceptable.